Realite's Incident Service

Realite has launched its Incident Service! 

Realite is pleased to announce the launch of a new online incident service. Previously, tenants had difficulty quickly contacting their landlord. Furthermore, response time was not always optimal. Both parties were frustrated as a result of this. 

Tenants can now contact the new incident service and speak with a representative as soon as possible. We are prepared to assist with any emergency situation or tenant repairs. It provides tenants with quick access to support if they require assistance at home. 

They can contact Realite's Incident Service if there is an emergency (such as a broken door lock or a leak in the kitchen). The Incident Service gives landlords peace of mind and better service to tenants. Isn't that fantastic? 

When will I be able to contact the Incident Service? 

The Incident Service is available 7 days a week from 08:00-22:00* and serves as a one-stop shop for all rental property incidents. The team is made up of highly trained and experienced employees who provide the best solutions. 

How do I contact the Incident service? 

The Incident service is available by phone and through the service portal in the Realite app. 
You can create a request and track its progress through the service portal. 

How does the incident service procedure work and how much does it cost? 

The Incident Service is an efficient way for your rental company to handle incoming service requests. The service fee includes a basic charge of €5 per rental. The surcharge ranges from €2.5 to €7.5 excl. VAT. 

We can take your calls and ensure that they are properly answered. This will cost you € 2.5 for each service request processed and delivered to you via the Realite app. 

You can also delegate the entire process to the Incident Service. This includes contacting the handyman and keeping track of the progress of the job. All of this is visible in real time via the Realite app. This will cost you € 7.5 per service request handled. 

Do it on your own? Handling service requests can quickly add up to 15 minutes per call. When dealing with multiple questions, language barriers, and multiple parties involved, this can sometimes take up to 30 or 45 minutes (tenants, other owners and handymen). 

As a result, we charge between €2.5 and €7.5 per completed request. So you get good value for your money after only a few phone calls! You can choose how much you want to use the service yourself. 

The app allows landlords to track the status of service requests. Furthermore, their tenants are kept informed of the actions taken. The landlord can perform the necessary repairs himself or hire a repairer. 

Some landlords decide that performing maintenance on their own is less expensive and more convenient than hiring someone. But what about liability for an amateurish job? What about paying more taxes because the tax authorities no longer believe you are solely engaged in traditional asset management? 

This is the risk of processing your failures on your own. If you do it yourself, make sure you know what you're doing. 

Do we have your attention? 

The Incident Service is beneficial to both landlords and tenants. It is a component of a brand new digital platform designed to facilitate communication between tenants and landlords. 

All parties involved can communicate quickly and effectively thanks to the digital platform. Help is available in a variety of languages, including English, Spanish, and Dutch. Please contact us by phone, email, live chat, or social media for more information! 

Thank you for taking the time to read this, and we hope you are as excited as we are! 

The Realite Team 

*We have two different hours of operation. We will notify you of the options after you have inquired about the service.